FAQ

Can I order the DVDs to be shipped to my house?

Sure. You can either purchase an instant video download and save the videos to your computer, or you can order the physical DVDs to be delivered to you. To select the format, visit the product page and select an option from the drop down menu on top.

 

How will I receive my tutorials?

If you order video downloads, your download link will be e-mailed to you immediately after your purchase. If you ordered the DVDs, the processing time right now is 1-2 days on business days and standard delivery around the US usually takes 2-3 days. Worldwide shipping timings vary for different destinations, but are usually within 2 weeks. Please contact us with any special requests, we always try our best to help!

 

Why are DVDs more expensive than downloads?

The price of the DVDs includes the production cost, therefore each of the tutorials costs $10 more if ordered on DVD (or $15 more for the two tutorials bundle). The downloads are distributed in digital format, so we don't have any production costs and we can offer them cheaper.

 

Can I play the downloaded videos on my DVD player?

If you wish to do that, you will need to convert the videos to DVD format and burn them on blank DVDs. Video conversion is not a very simple task if you've never done it before. You need special software, and formats and settings may appear confusing. If you're a pro at converting and burning DVDs, go ahead, we have nothing against you doing that. Generally, if you'd rather play our videos on the DVD player, we recommend ordering the DVDs.

 

What are the shipping rates?

Standard shipping within the US is $5 (2-3 days) and express shipping is $15 (1-2 days). Tracking is available for all US orders. International shipping rates start at $8 (10-14 days) and vary by destination and the number of DVDs in the order.

 

I haven't received my download links.

Please check your Junk Mail or Spam folder. The links are sent to your Paypal email address; if you don't have access to it, please let us know at support@sky7dance.net and we will send the links to your new address.

 

I have a problem downloading the files or they don't play right.

Please contact us at support@sky7dance.net and we will help you. We can usually get back to you within a few hours during daytime in the US, so don't hesitate to email or use the contact form on the website.

 

Where do I find more style and makeup tutorials?

We post those on our Facebook page: http://www.facebook.com/sky7dance along with inspirational advice and product news. Like our page to stay in touch!

 

How does your Money Back Guarantee work?

Just email us at support@sky7dance.net within 1 year after purchase if you're not happy with your tutorials for any reason. For downloadable videos, we will return your full purchase price. For physical DVDs, please mail them back to us in good condition, and we will return the purchase price excluding the shipping costs paid. If you have any problem playing the videos, or need any assistance mastering the routines, reach out to us using the contact form or email and we'll get back to you right away and do our best to help!